In today’s business world, flexibility, efficiency, and reliable communication systems are key to success. That’s why we were excited to work with a client who was moving out of serviced accommodation in the heart of Exeter. Serviced accommodation often includes the convenience of a pre-arranged phone system managed by the landlord. Typically, these phone systems come with a sequential range of Direct Dial-In (DDI) numbers, such as 01202 123000 to 01202 123999.

However, the challenge with these setups is that until recently, businesses were not able to port out a single phone number from these ranges without losing the entire block. Our client had a very specific requirement: they wanted to retain one particular number that had been in use for years, while adding several new numbers to their system to reflect their evolving business needs. This is where we came in to offer a seamless, scalable solution with our Voice Over IP (VoIP) system.

Designing the Perfect Phone System

The first step in providing a tailor-made solution for our client was to fully understand their needs. After discussing their requirements and business goals, we recommended our Business Telephone platform—a robust, flexible, and cost-effective VoIP system. In addition to the platform itself, we included a generous call package that offered free UK landline and mobile calls, which promised to significantly lower their monthly phone bills. VoIP technology has revolutionized how businesses communicate, allowing them to make calls over the internet instead of relying on traditional landline connections.

One of the key benefits of our VoIP system is that it allows businesses to easily manage and route their calls through an online portal. Each user on the system has their own access to this management portal, making it possible to adjust call routing settings as their business evolves. Whether they need to forward calls to different numbers, schedule when calls should be redirected, or even re-route calls to mobile phones during out-of-office hours, the possibilities are endless.

Moreover, we understand that disasters can strike at any time. That’s why we made sure that our client could manage their calls even in the event of an office emergency. Thanks to the flexibility of VoIP, they could reroute calls to mobile devices or allow employees to log in remotely through the softphone application, ensuring their business communication continued without interruption. This built-in resilience helps businesses avoid costly disruptions, which can otherwise spell disaster.

Offering the Best in Phones and Devices

To complement the Business Telephone platform, we also offered a range of high-quality handsets that could suit every type of business. From entry-level devices to high-end executive models, our selection ensures that businesses can find the right fit. For example, we offered the Polycom VVX 300 desktop phone for clients who needed basic, yet reliable devices. For more sophisticated setups, we had the Yealink T58W—an executive-level phone equipped with an intuitive touchscreen interface.

But we didn’t stop at just desk phones. Our DECT phones, such as the Yealink W73P, combine the flexibility of a cordless phone with advanced conference call features. These devices are perfect for businesses that need to stay connected on the go while enjoying clear and uninterrupted communication. And if you’re looking for high-end conference phones, we also offer models like the Yealink CP920. These phones are specially designed for conference rooms, making it easy for large teams to hold crystal-clear virtual meetings with external partners, no matter their location.

For businesses that rely on legacy analogue devices, we’ve got you covered too. We provided 2N Doorphones and Cisco ATA devices that allow older equipment to connect to our Cloud Voice platform, eliminating the need for traditional phone lines. This transition to digital and cloud-based communication systems helps businesses operate in a modern, cost-effective way, without sacrificing the functionality of older devices.

Seamless Number Porting: Don’t Lose Your Identity

One of the most important aspects of this project was porting the client’s existing phone numbers from the landlord’s block of DDIs. We understand that for any business, losing a phone number can be catastrophic—especially one that has been used for a long time and is deeply integrated into their brand identity. Our team worked closely with BT Wholesale to ensure a smooth number porting process, so our client was able to retain the crucial number they wanted, while adding several more direct dial numbers to meet their growing needs.

We’ve encountered many businesses in similar situations who, unfortunately, lost their phone numbers when moving out of serviced accommodation. In many cases, this results in lost opportunities and damaged customer relationships. However, by successfully migrating their phone numbers, we helped this client avoid that nightmare scenario.

The Result: A Long-Term Partnership Built on Trust

Since the implementation of our VoIP solution, the client has been able to significantly reduce their phone bills, improve their communication flexibility, and enjoy a much higher level of control over their phone system. In fact, the solution we designed has continued to meet their needs as their business evolves, and they’ve remained a loyal customer for several years. They continue to benefit from the reliability and scalability of the Business Telephone platform, while enjoying the peace of mind that comes with knowing their business communication is always at their fingertips.

Why Choose Our VoIP System?

When you partner with us, you’re not just getting a phone system. You’re getting a comprehensive communication solution that grows with your business. Here’s why our VoIP systems are the perfect choice for businesses of all sizes:

• Cost Savings: With free calls to UK landlines and mobiles, businesses can drastically reduce their phone bills while enjoying crystal-clear voice quality.
• Scalability: Whether you need a few phones or hundreds, our VoIP systems are fully scalable to meet your current and future needs.
• Flexibility: From call forwarding and routing to softphone applications and disaster recovery options, our systems give businesses full control over how they manage their communication.
• Reliability: With a high uptime and cloud-based architecture, our VoIP system ensures your business communication is always available.
• Easy Number Porting: Retain your existing phone numbers even when you move, ensuring no disruption to your business.

Final Thoughts

The successful implementation of a Business Telephone System for our client in Exeter demonstrates how modern communication solutions can streamline operations, cut costs, and provide unmatched flexibility. Whether you’re relocating, expanding, or simply looking to improve your phone system, our tailored solutions can help you stay connected, no matter where you are. If you’re ready to upgrade your business phone system and enjoy the benefits of VoIP technology, get in touch with us today. Our team is ready to help you design a solution that meets your needs, enhances your communication, and helps your business thrive.